We have been using EZ Hi Dry for over a decade. The system is reliable and durable and it has served us well all these years, surviving the many change of hands with domestic helpers over the past decade. Due to wear and tear, Angeline was very helpful in recommending me to change the spring but I decided to change the whole system instead. The service provided by Angeline has been excellent all these years. She never fails to respond to my queries. Thank you Angeline and EZ living. Looking forward to another decade of using the system.